Refund Policy

Refund Policy for Hanumanchalisa.cc

At Hanumanchalisa.cc, we are committed to ensuring your satisfaction with every product you purchase from our website. Our refund policy is designed to be straightforward, flexible, and customer-centric. We aim to address any concerns promptly and accept returns or replacements under the following conditions:


Eligibility for Returns and Replacements

  1. Incorrect Product
    If the product delivered to you is not the one you ordered (Unboxing Video Required).
  2. Manufacturing Defect
    If the product has a manufacturing defect upon arrival (Video Required).
  3. Damaged Product
    If the product is received in a damaged condition (Unboxing Video Required).

Return and Refund Process

A) Cancellation Policy

If you wish to cancel your order, contact us at [email protected] within 12 hours of placing it.

  • Non-Cancellable Items: Orders in certain categories, such as Cakes & Flowers with same-day or fixed-time delivery, cannot be canceled once dispatched.
  • After Dispatch: Cancellations are not allowed once the order has been dispatched. If cancellation is requested post-dispatch, shipping charges will be deducted from the refund.

Shipping Charges:

  • Domestic (India):
  • Rs. 75/- for 0-500 gm
  • Rs. 150/- for 500-999 gm
  • Rs. 250/- for 1-2 Kg
  • Rs. 250 + Rs. 125 per additional Kg for shipments above 2 Kg
  • International:
    Only the product cost will be refunded after deducting shipping charges.

B) Damaged or Broken Products

In case of in-transit damage or breakage:

  • Share an unboxing video of the product with us at [email protected] within 12 hours of delivery.
  • We will address the issue immediately and ensure a satisfactory resolution.

C) Wrong Product Delivered

If you receive a product different from what you ordered:

  • Share an unboxing video with us via email or chat support immediately.
  • You may return the unused product in its original packaging within 24 hours for a replacement or refund.
  • Our support team will assist with the return pickup process.

Returns for Other Reasons

For returns that do not fall under the above categories, the product cost will be refunded after deducting shipping charges as follows:

  • Domestic (India):
  • Rs. 75/- for 0-500 gm
  • Rs. 150/- for 500-999 gm
  • Rs. 250/- for 1-2 Kg
  • Rs. 250 + Rs. 125 per additional Kg for shipments above 2 Kg
  • International:
    Only the product cost will be refunded after deducting shipping charges.

Refund Timeline

  • Refunds are processed within 7 to 10 working days after initiating the refund, depending on your bank’s policies.
  • Refunds are initiated upon successful return pickup and receipt of the returned item in good condition.
  • If any discrepancies arise, we may request a screenshot of your bank statement to resolve the issue.

For further assistance, please contact us at [email protected].


At Hanumanchalisa.cc, your satisfaction is our priority, and we’re here to ensure a seamless shopping experience!